Store in a cool, dry place and avoid direct sunlight. Ensure your products are kept at room temperature as per packaging instructions to avoid melting and discolouring.

Should your product melt, in particular our body butters, shake your body butter and place in the refrigerator for 30 minutes and let the contents sit and set. It may lose some of its whipped texture when applied, however it still wears the same and your body will be left feeling nourished and smooth.

Sielo’s formulations are created with high quality, naturally derived plant base ingredients. Consult your doctor for any ingredients of concern.

Sielo does NOT test on animals and is a cruelty free brand. 

All products are carefully handcrafted in batches ensuring our consumers always receive current quality products.

As a non-toxic brand, it is important to us that our scent is free from synthetic ingredients, contains no PFAS and is made up of naturally-derived aromatic extracts from natural and raw botanical ingredients that are 100% safe and IFRA approved. Our high quality ingredients ensure that our customers are maximising the benefits from their skincare routine.

Expect results immediately. Our products are designed to deeply hydrate, improve skin's texture leaving you with luscious, healthier looking skin.

As our ingredients contain natural oils and butters. It is suggested to let your skin absorb the product before getting dressed, taking extra care with fabrics such as silk, linen and light coloured garments.

Our products are created for all skin types and are suitable for sensitive skin. Sielo uses only quality ingredients to improve skin's barrier.

Anhydrous skincare products are formulations that do not contain any water.

Waterless skincare products are often more concentrated, have longer shelf lives, and are more environmentally friendly due to reduced need for preservatives.

Yes, without water, these products are less prone to bacterial growth and typically have a longer shelf life. Store them in a cool, dry place away from direct sunlight to maintain their efficacy.

Waterless hair care products can provide intense hydration, nourishment, and can be more effective in treating specific hair concerns.

Each Sielo product is carefully manufactured and assembled in Melbourne, Australia. The products are then shipped to you directly via Australia Post.

Yes, all our products are vegan and cruelty-free, ensuring they are ethically produced.

Ingredients like plant oils, essential oils, butters, and botanical extracts are common in waterless formulations.

Waterless products can be highly beneficial as they contain potent ingredients without dilution, providing effective results.

Sielo products reduce the demand for water, a precious resource, and often require less packaging and preservatives.

Sielo products do not require synthetic preservatives because bacteria and mould need water to grow. Without water, the risk of contamination is significantly reduced.

Without synthetic preservatives, there is a lower risk of skin irritation and allergic reactions, making these products ideal for sensitive skin.

Yes, reducing the use of preservatives minimises the environmental impact and helps create more sustainable products.

Yes, they are generally safe for children, but always check the ingredients for potential allergens and perform a patch test first as products contain nuts.

Absolutely, they can be even more effective due to the higher concentration of ingredients and the absence of potentially irritating chemicals.

Our products are delicately packed into glass jars and bottles, please take caution when handling your products as we do not offer a refund or return for miss handling products.